About us

If you're looking for puppets, you've come to the right place! At ThePuppetStore.com our mission is simple… offering only the best puppets and puppet related items at the best prices.

We absolutely love puppets and want to share their magic with you! Whether you need puppets for ministry, school, or just for fun at home, we are confident you will find what you need right here on our site. We currently have over 400 unique puppets and marionettes available!

The staff at The Puppet Store is always just an email or phone call away. If you require assistance at any time, please feel free to contact us. No matter how small or large your request, we will do our best to assist you personally.

Thanks for visiting, enjoy your stay at ThePuppetStore.com!

 

ORDERING PROCESS

Placing a puppet order with thepuppetstore.com is simple, but here are the basics:

Online Ordering
We have a simple, 3 step online ordering process. Simply add the puppet items you wish to buy to your shopping cart. If you need to adjust quantities or remove items you will be given the opportunity to do so. When you are finished, click the “view cart” or “checkout” option. (The “view cart” option can always be found on the very top of every page) The first time you order with us you will be asked to create an account. Creating an account will allow you to obtain tracking information, edit, review, or cancel orders, write product reviews, and more. After entering your billing and shipping information, you will be given shipping options and asked to confirm your puppet order. If everything looks ok, click “place order” and your order will be processed. You will receive an email confirming your order within 10 minutes. (Some email providers block our automated emails mistaking them for spam, please be sure to add thepuppetstore.com to your address book if you are having problems receiving emails from us).

Sales Tax
Only orders shipped to New Jersey addresses will be charged sales tax. The current rate is 7%. If you are located in NJ and have a tax exempt certificate, please call to place your order by phone. You will need to fax or email us a copy before we can ship the order.

Coupons
During the checkout process, you will have the chance to enter a coupon code you may have received as a result of our marketing efforts. If your coupon code is valid, the discount will be instantly applied to your puppet order. Be sure to sign up for our Newsletter to receive these special savings offers.

Purchase Orders/Invoicing
Only Schools, City Councils, and other approved Government Organizations located within the United States can be invoiced upon request. Sorry, but we cannot bill churches. There is a $75 minimum order requirement. Please contact us directly if you are ordering on behalf of an organization within one of the above mentioned categories. You will need to email or fax your signed purchase order to our sales department – orders@thepuppetstore.com or fax number is 866-557-4554. If you include your email address, we will send order status and shipment tracking information to you. Please note, invoices are sent "due on receipt"- if your organization takes longer than 30 days to pay invoices please refrain from submitting a PO to us.