Price Match Policy
We are very happy to offer you our price match guarantee. The Puppet Store strives to have the best prices everyday. Because prices change rapidly and we don't want to lose your business - we will do what ever it takes to keep you happy. We can offer you the same or better price and still give you our excellent customer service, order tracking, delivery confirmation e-mail and express delivery. Don't be fooled by fly by night on-line retailers that promise and can't deliver. Let ThePuppetStore.com match our competitor's price AND give you the customer service you deserve.
We will match any verifiable price on the Internet for in stock items only. Our guarantee applies to the overall price given to you at checkout for the exact item (price of item, applicable shipping/handling charges). Please note the item we are price matching must be in stock and ready to ship. (Many competitors do not stock items and can take 3 weeks or more just to ship your item)
The fastest way to get a price match is to order by phone at 1-800-571-8845. Or, simply send an email to pricematch@thepuppetstore.com with the following information:
-the link to the item you want us to price match
-the item name(s) or product number(s) you are interested in
-the price you want us to match
-your name, phone number, and shipping zip code
We will verify price and get back to you quickly. Please note; the item we are price matching must be in stock and ready to ship. Be aware when you ask us to match a price, the competitor's shipping and handling charges and sales tax must be taken into account when we calculate the competitor's price.
*Excludes auction, liquidation, and wholesale pricing. We reserve the right to deny, for any reason, any price match request. Our Low price guarantee is subject to change at anytime
