Contacting The Puppet Store
Although thepuppetstore.com provides a great deal of information about our puppets, the ordering process, your account, and more, we know you still might have some questions for us. And, since The Puppet Store is first and foremost an online puppet store, we aim to provide our customers with superb customer service!
In order to handle all requests as quickly as possible, please refer to the 3 main customer service departments and their corresponding emails below. Please choose which department you feel could best answer your question and someone will get back to you promptly. Our average reply time to email inquiries that are received during business hours is usually under 2 hours. Rest assured we will respond as quickly as possible.
If you are not sure which department would best handle your inquiry, please send your question to the general inquiries mailbox. We will forward your question to the appropriate person who could best handle your needs.
This department will handle any questions regarding product information, prices, recommendations, and other product-related questions.
This department handles all questions regarding the status of already processed orders, tracking, shipping, and other questions concerning existing orders. Please note you can also check the status of your order and obtain tracking information online by logging in to your account.
This department will handle questions regarding your online account with us, log-in problems, passwords, and other technical concerns pertaining to shopping at thepuppetstore.com.
If you wish to contact us by regular mail, please send your correspondence to:
The Puppet Store
926 Newark Ave, #520
Jersey City, NJ 07306
Please note that the above address is NOT a retail store location and puppets CANNOT be purchased or picked up at this address. (All orders must be shipped - sorry, no pickups)
If you prefer to place your order by phone, or have specific questions regarding product information, you may also call The Puppet Store at 1-800-571-8845, Monday through Friday, between the hours of 10:am – 6:pm EST. International customers please dial 1-201-884-1104. We are more than happy to service you in any way we can. Please reserve this number for ordering or detailed product information only. If you wish to check on the status of, or track your order, please do so online by logging into your account in the “My Account” section.
Comments & Feedback
We love hearing from our customers! If you wish to take a moment to provide comments and feedback, please fill in the form below and then click the “submit” button. Feel free to use this form to send us testimonials, constructive criticism, and comments regarding thepuppetstore.com.
As always, we thank you for shopping at thepuppetstore.com, we truly appreciate your business!